Multichoice
Switching decoders

On the 7th of February I got an error message on my screen, and consequently called the Multichoice call centre. Having done all the troubleshooting with the agent, they advised that my decoder must be faulty. I had a spare on hand and so switched decoders.
The problem was, however, not resolved and I had to get a technician out to replace the wiring from my dish.
This did not stop Multichoice from more than double billing me for the month of February (over R1400).
I have called the callcentre a further 5 times to try to resolve this to no avail.
Each time I speak to someone who tells me that the matter will be resolved in either 48 hours or up to two weeks. I have also been told that a supervisor would call me back to resolve this issue and am still waiting (nearly 3 weeks later).
I wish that someone would take ownership and be accountable to the clients who pay their salaries!

Company: Multichoice
Country: South Africa
City: Johannesburg

  <     >