Multichoice
Incompetent agent costs me money

I moved in November from Pretoria to Cape Town and called the Multichoice customer service desk to assist me in suspending my account for the months that I am sorting out my move. Lerato is the name of the lady I spoke to and she said everything was fine. She has recorded on the system.

3 months later I get an sms saying that I have been handed over for not paying!!! But how because I knew that for 3 months I will not be using their services so I want to suspend? Apperently Lerato did not do anything on the system hence I have to pay!!! This is so unfair and I have not missed a monthly payment before.

This is just ridiculous!!! I am so disappointed with Multichoice.

Company: Multichoice
Country: South Africa
City: Pretoria

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