Multichoice
My Extra view is not working AGAIN!

I called sometime last week because my extra view was not receiving signal for almost 6 months. Now due to me studying, this did not bother me so much and calling was just too much of an effort. (although Multichoice NEVER failed to deduct the cost for the service!)

So last week I called to get this sorted out (The lady I spoke to was so friendly and helpful I must comment on her excellent service!), and she sends signal and violla, everything works.

That being said, I could watch TV for all of one week. Now when I switched on my TV in my room, there is no signal AGAIN. It freezes on scanning. "Connected to 11090 V 30000 5/6 (IS7)" and that's where it stays. This happened the last time and sometimes it also gave E18-4.

I'm tired of this and I demand to receive a service that has been paid religiously! Never in my life have we skipped a payment way back with m-net nor with dstv and I see no reason to not be receiving the service we are paying for, especially being premium subscribers. We have been clients of yours for YEARS, no DECADES. I cant call once a week to sort this out, it's a ridiculous notion really. Calls to yourselves don't come cheap.

Please assist.

Company: Multichoice
Country: South Africa
City: DSTV

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