Multichoice
Inferior Service

I HAVE BEEN PAYING MULTICHOICE FOR THEIR SERVICES FOR YEARS NOW, BUT WHEN I ASKED THEM A SIMPLE THING LIKE CHANGING BANKING DETAILS SUDDENLY PEOPLE DON'T KNOW THEIR JOBS! I CALLED ON THE 24 JANUARY 2013 SPOKE TO SOME CONSULTANT TO CHANGE MY DETAILS, SHE WANTED THEM OVER THE PHONE, AND TOLD ME THAT REQUEST THAT ACTIVE. I KNEW THEIR INCOMPETENCE AS ALWAYS, SO I BLOCKED MY DEBIT SO BECAUSE ID REQUESTED THEM TO DEBIT FROM MY WIFE'S ACCOUNT. THEY DID NOT, AS A RESULT MY ACCOUNT WAS DEACTIVATED, IT TOOK ME 45 MINUTES SPEAKING TO MULTICHOICE. AS FAR AS I AM CONCERNED, THEY OWE ME FOR LONG CALLS ON PEAK HOUR NOGAL. THIS INCOMPETENCY HAS GOT TO STOP WITH THESE SERVICE PROVIDERS. THIS IS NOT THE FIRST TIME I HAVE HAD TO WRITE ABOUT MULTICHOICE, A COMPLAINT ABOUT THESE PEOPLE. FUNNY THIS IS AFTER THEY MESS UP, CUSTOMERS MUST PAY OVER R50 FOR RECONNECTION? THAT I AM NOT WILLING TO PAY. I HOPE I DON'T HAVE THIS PROBLEM MOVING FORWARD...

Company: Multichoice
Country: South Africa
City: Head Office

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