Multichoice
Bad Service

I have tried to change the banking details for the debit order of our DSTV several times. I have sent through an e-mail containing all the information needed. This was done on 30 APRIL 2013. The same day I received an e-mail containing a case number from Evelyn Motsisi stating that the banking details was changed. On 3 September I received an sms stating that the debit order didn't go through (because the previous bank account was closed). I called Multichoice and asked them why they didn't changed the banking details. The person there assured me that she will change it. On 5 September 2013 I received a message on the DSTV decoder that I must phone customer service because the debit order didn't go through. So I phoned them and spoke to Andile Zane. She assured me that she and her supervisor is looking into the matter and it will be changed if I can e-mail her the information. So I did. This morning my DSTV was suspended. The same old story. In the end I had to pay in an amount of R394-17 which include a reconnection fee of R50. NOW WHY MUST I PAY FOR THE INCOMPETENCE OF MULTICHOICE. Is 3 phone calls and 2 e-mails not enough to simply change banking details???

Company: Multichoice
Country: South Africa
City: Customer centre

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