TopTV
The most pathetic service eve

On the 19th of december my decoder switched of and showed a technical message on screen saying tht I needed to call into the calll centre for assistance. I did this and was told that a software upgrade was in progress and that I will be able to view channels by Friday the 20th as it would that a day for the upgrade. On saturday evenig the 21st I called again nd was ask to check and re set my decoders settings which I done, and still nothing happened. The agent I spoke to said she would log a technical fault and a technician would call me back. This never happened either. I called back om monday the 23rd and was told the same, but still no one called me back. On friday the 27th I once again called top tv (STARSAT) WHO THEN TOLD ME THE SAME STORY . I am so sick of hearing " we understand your frustration" but nothing has been done to date. I am a pre laid customer, meaning that I have to pay before I can view, and I purchased my voucher in the 1st December for 30 days and now im without channels for 12 days already and top tv has my money (starsat). Please help hello peter.

Company: TopTV
Country: South Africa
City: Cape town

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