Multichoice
Multichoice prepared to lose a customer of 20 yrs

I have been a subscriber since MNet and DSTV were launched (more than 20 years ago I believe).
I have never skipped a payment in all these years.
April 2013 I was ill and could only make payment after the 28th (3 days later) I made payment the morning and was disconnected the afternoon AFTER payment was made. They then billed me for "non payment"
when I contacted them to dispute the R50 they billed me for "non payment: I do not agree that this is non payment.
I advised that if they are prepared to lose a longstanding client as a result of a R50 overcharge I am quite happy to close this account.
The response from Carol Mabaso The DStv Enquiries team reads: Unfortunately we are unable to reverse the R50.00 reconnection fee as the system did not bill you in error. We received a late payment and when our autohold system routine went through your account your payment had not reflected.
How is that for customer care and treatment of loyal customer service.
DSTV you!

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Company: Multichoice
Country: South Africa
City: Cape Town

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