Multichoice
Call Centre - Response time

Shortly, the response time to the DSTV call centre is so bad, There's some times just no answer at all an then if they do answer (the voice recording) its a never ending story to wait for your turn to speak to a real person. I've been hanging on for more than half an hour, more than ones. The self service cant assist your with everything most of the time one need to speak to the consultant. Some consultants give wrong information if one phone back and speak to another consultant, the information change.

Company: Multichoice
Country: South Africa
City: Call Centre - Client ser

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