Multichoice
Unable to resubscribe even after making payment

Have attempted to re-subscribe after 3 years. Drove 35km to Multichoice service centre in Umhlanga on 01 August. Was given a new smart card, confirmation of my customer number (which was still on their system), and account details in which to pay my subscription. Have my dish installed on Friday 2 August and pay my subscription that night via EFT, using my 8 digit customer number. Saturday morning clear the E17 code and enjoy viewing for the day. Sunday 8am disconnected. E-mail my proof of payment at 18h30 on Sunday 4 August to Multichoice. Response says to expect contact from a consultant and resolution with 24 hours. Now close to 96 hours later still no resolution after paying into the correct account with the correct reference. Now informed that my "outstanding" balance which has increased by R91, which includes a R50 reconnection fee. I have worked in various services industries for the past 15 years, and think this is an absolute joke.

P.S. Don't bother calling the call centre. Have waited over 15 minutes for each of my calls trying to deal with this. In most cases I simply put the phone down to prevent a phone bill which is higher than the monthly DSTV subscription of R625.

Company: Multichoice
Country: South Africa
City: Durban

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