Multichoice
Where customer service is just a saying

Firstly, I need to thank the lady I spoke to at 15h15 in the DSTV contact centre today, for her professional and helpful nature. On June 7th, I duly notified DSTV of a change in banking details in writing. On June 10th, they wrote back to me and advised that I needed to complete a 3rd Party Debit Order form. On the very same day, I had this completed and sent back to DSTV. On June 26th I emailed them just to make sure that they had changed the details as requested. In this email I attached my original sent item, including the 3rd Party Debit Order form. DSTV email me back immediately (evidence of the fact that they are in fact with in their SLA), referring me to their request for me to complete this 3rd party form and telling me that I have not done that. I immediately email them back, referring to my original email, including the email AGAIN from June 10th and ask them to please make sure the bank details are changed. I do this, because I know they send the tapes to the bank on the 27th. I call today and of course, DSTV have not bothered to do anything and now I have to pay R700 because it is too late to stop the payment on my side or theirs. MASS INCOMPETENCE!

Company: Multichoice
Country: South Africa
City: Western Cape

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