Absa
Unnecessary red tape and not an efficient system

I recently had three basic requests for Absa Vehicle Finance's call centre:
1. Change the bank details for my debit order.
2. Send me confirmation that this change had been made as I do not want to incur any penalty costs if they happened to get the new bank account number wrong through a typing error or similar human error.
3. Change the date that my debit order was taken off my bank account.
I phoned on 15 May to ask that everything be changed and the lady informed me that I had to send an email with this kind of request. She gave me a reference number (8277747) to state in the email. I did exactly that. 6 working days later and no reply.
So this morning I phoned them again, gave my reference number and asked if the changes had been made. Sure enough my bank details had been changed, but not the date of the debit order. Why? Apparently because you can not change two details with one call/reference. WHAT!? So I have to send 3 separate emails? And no, she can not change my debit order date now, because it is too close to the debit order date. And no, they don't send confirmation. No reason was given why not. It is an email, no paper waste!

Company: Absa
Country: South Africa
City: Vehicle Finance

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