Multichoice
Zero service when you need it

At exactly midnight my decoder stops working & reflects error code E120-4. First I check if payment has gone through & it has. Then I contact the call centre, but unfortunately they close at 23:00 & open again at 07:00. So I try their online "My Account" tab - unfortunately that's unavailable & under the "Clear Errors" tab - nope, that error code is not listed. No other option but to once again complain publically.

So when will Multichoice provide the choice of service when you need it? Based on previous experience where they :
1) suspended my account due to so-called non-payment & told me to refer the matter to my bank who provided proof that they had received the payment on the same day that it had been made, then they failed to reconnect my service in full;
2) could not stop sending me a MMS as opposed to an email account when I asked them to send my account via email after speaking to a call centre agent & I had to make a public complaint before they actually did what I asked;
3) had sent MMSes with the incorrect customer number to that on the email account.
Then as I am about to send the complaint it starts working again, after I had to use my phone internet at a cost

Company: Multichoice
Country: South Africa
City: General

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