Multichoice
Poor Pathetic slow accounts department

Every month since June 2013 until December 2013 my account gets suspended even though my account gets paid every month. I call the call centre every month, send them proof of payment every month. The consultanst promises to reverse the reconnection fee and apologise sincerly, only to repeat the same thing the next month. This is unexceptable as I run up a phone bill, I have to log onto the internet and retrieve my proof of payment and email it to the call centre, and I am the one being inconvenienced without a service which I paid for in full and on time. I really feel that if the call centre is not able to reconnect your account after you go through all that trouble, then they should stop waisting our time and money, and just say we talking to the wrong department, they actually cannot reconnect your account, instead of asking us to do all this and then say, we must wait until the accounts department receives the email, then they can action. What a waste of time, energy and money!

Company: Multichoice
Country: South Africa
City: Call centres

  <     >