Multichoice
Bad &ill-service by the walk-in and call centres

Multichoice cannot allocate the subscription that I paid via Shoprite last year, in October, although they are having proof that Shoprite made a mistake on the account, and later corrected it. Multichoice has reversed the payment in question, hence my account is in arrears. Even their call centre staff confirmed that the payment has been reversed for no apparent reason. Multichoice staff members I spoke to are Xolani & Paul whom I spoke to on the 04/05/2013 as a walk-in client, and Lebogang & Zamani Ndlovu whom I spoke to telephonically on the 28/05/2013. After spending more than an hour waiting for response from Xolani & Paul, they gave me the name of their superior (Duke at 0112894195) who was not present because it was a weekend. When I dialled Duke's number, I found out he was not known at Multichoice. Then I was transferred to Lebogang who then referred the matter to his line manager, Zamani Ndlovu. Zamani called me & confirmed having a slip of my payment. Today at 9H30 I received an SMS stating that my services have been discontinued, whilst I'm still waiting for Zamani's response, and I have also been told by Portia who answered my call this morning that Zamani is not a...

Company: Multichoice
Country: South Africa
City: Randburg

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