Multichoice
Smart Card Swap - Services suspended

On 22 May my service I was rudely welcomed home to my account being suspended by Multichoice due to your lack of communication!!!

When I contacted their service centre at 19h43 on 22/5/13, ref# 132438247, I was informed that my smart card had to be swapped with the new one as part of their system integration to create a better service. It's a hostile manner in respect of offering good service and just highlights bad service generally.

The only communication forum in place with regards to this was via on screen messages and an email dated 19/12/2012, no follow up/ warning communication was sent through. I should've been could've contacted personally via email, sms or post! I am a registered user on their website with details still current.

This is no way to treat paying customers. It's Multichoice's duty to keep the customer happy & well informed. This approch is antagonistic and condescending, proving the notion that Multichoice hold the monopoly.

This is not ethical nor honourable to do such. Stats from the call centre will will prove how many affected parties called in today with regards to this. I'm certain ICASA would disapprove of the methods used.

Company: Multichoice
Country: South Africa
City: Rustenburg

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