Multichoice
PVR not functioning, although I'm paying

On very frequent intervals my PVR stops working. In ALL cases new movies do not load onto Box Office and On Demand does not update. Currently (as is mostly the case) I have 5 movies on box office and 3 shows on On Demand. Generally shows that I set to record does not record and often only two lines appear on the information bar (which is supposed to show 3 lines).

Over the past year I have made numerous calls to the DSTV call centre wrt this issue. Everytime I am requested to check the signal on tuner 1 and 2 which are always at 100% or 98% for signal strength and quality. Based on this the call centre ensures me that the issue is not with my dish.

During 2012 I took my decoder to the DSTV centre in Randburg where technical checks were performed. This year during March I insisted on buying a new decoder which is now also failing to provide me with the service I am paying for.

If DSTV is not coming back to me on this matter with a lasting solution I will be forced to cancel my DSTV subscription entirely as I am not able to view programs when it shows which means if it doesn't record I get no benefit from my subscription.

Company: Multichoice
Country: South Africa
City: Johannesburg

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