Multichoice
Incompetent beyond understanding

I reconnected my services at the end of May 2013. The amount due was paid immediately and I confirmed with the agent, who I called, that all balances where up to date. On 07 June 2013, i received a statement with an amount of R370.83 due. This was paid immediately. On this statement it clearly shows that the account was in a credit after my payment on 31 May 2013. I received an sms, stating that I needed to pay in as there was an old outstanding amount of R254 that has now been added to my account and if the amount is not settled immediately, the service will be disconnected. I called through an tried, in vain to explain to the agent that the payment was done as per the statement that MULTICHOICE SENT ME and I am being inconvenienced because they do not know how to do there jobs. The agent was terribly rude and not helpful.
I need to now, go in to their branch to sort the query out. This is after being on calls with them for over 90 minutes.

Absolutely disgusting service and even worse call centre!!!

Company: Multichoice
Country: South Africa
City: Randburg

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