Government Pension Administration Agency
9 months passed with no payout on Divorced benefit

Me and my ex-wife are both contributors to GEPF. We got divorced on 01 April 2011. My ex-wife submitted a claim to GPAA on 23 November 2012 and she received her payout end of January 2013. I submitted my claim (cross claim) on 19 April 2013 to the GPAA. After nine months and several calls and e-mails to their office I am stuck. On 09 December 2013 they send me an e-mail stated that the claim was send to their financial department for calculations. No payment yet. It is frustrating because I can only phone the call centre number and the person at the call centre can not always assist me on what I need to know. I am so frustrated! I include the e-mail underneath that I received on 09 December 2013 from the GPAA:
Dear Sir/Madam

Reference: ITU18/ CP 91761368
GPAA Secure
Thank you for contacting the GPAA.
We apologize for the late response and for any inconvenience caused.
With reference to the e-mail below, kindly be advised that your application has been sent to the finance section for calculations.
For any further enquiries please feel free to contact us. Please quote the reference number shown above in all correspondence/enquiries.

Company: Government Pension Administration Agency
Country: South Africa
City: Pretoria

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