Sunday Times
Feedback / Customer Service - what's that!!!

I lodged a complaint on 11/03/13 & still have not received a response (not surprised). After viewing other complaints regarding the "Sunday Times", I realised that the response (see below) that I received is nothing but a standard, maybe automated response. This explains a lot - if the team leader can't respond to clients, what example is she to her staff, let alone customers.

Hello Bubbles27
Thank you for bringing this matter to our attention.
We are in the process of investigating your query and will revert with feedback within the next 36 working hours
Yours sincerely,
Colleen Sefatsa
Customer Service - Team Leader
0860 52 52 00

Company: Sunday Times
Country: South Africa
City: Johannesburg

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