Fonechoice
POOR CUSTOMER SERVICE!!

I CALLED FONECHOICE ON THE 12/03/2013, I WANT TO SETTLE MY ACCOUNT, NEED THEM TO GIVE ME THE SETTLEMENT AMOUNT... APPARENTLY THEY ARE ONLY ABLE TO E-MAIL IT TO ME... WHEN I CALLED AGAIN, SINCE I HAVENT RECEIVED IT (ALMOST A WEEK LATER), THEY TELL ME THERE IS A MAJOR BACK LOG! IF THERE IS A PROBLEM WITH SYSTEM, THEN MAKE AN ACCEPTION TO THE RULE AND GIVE THE AMOUNT AND BANKING DETAILS TELEPHONICALLY! CALLED TWICE TODAY (15/03/2013), REQUESTED TO SPEAK TO A SUPERVISOR, BUT ALWAYS AN EXCUSE WHY THEY ARE NOT AVAILABLE! THIS IS TOTALLY ABSURD!! I CANT HELP GET THE FEELING THAT THEY WANT TO HOLD ON TO MY MONEY... TO GET MORE INTEREST OUT OF ME! THIS IS MADNESS, I AM JUST GETTING NOWHERE WITH THESE PEOPLE! TOTALLY UNPROFESSIONAL, I WOULD ADVISE EVERYONE TO AVOID GETTING INTO DEBT WITH THEM!!

Company: Fonechoice
Country: South Africa
City: DIVISION OF HOMECHOICE

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