Pine Time
Product requested cannot be made

I went into the store to request a kist to be made in a particular dark colour wood. I was told that they could make this and it would be done in two weeks.

Four weeks later, I got called to come fetch the product, only to be dissapointed that it was made with a red type wood.

They told me they would keep this one and make the one I requested. I then informed them that I will not take a product that is just painted over as it is tacky and I also did not request red wood.

A week later they phone to tell me they can't make this and can they sand it and would I be happy to paint it myself.

I said no and requested a full refund.

Im currently still arguing with them as they want to charge me a handling fee for having the product for the 6 weeks.

Company: Pine Time
Country: South Africa
City: Kenilworth - Cape town

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