Acton Panelbeaters
Communication and actions do not match

In Nov '13 they were appointed by my insurance to work on my car. The insurer asked them to contact me to arrange a date. On 13/12/13 they called and said they already have all the parts and have only 4 work days left and I must bring the car in on 6/1/14 and then it will be done in 7 days. On 10/1/14 they said the car will be ready the Monday. On 13/1/14 they said they are waiting for parts. On 17/1/14 they said they can't continue with work due to a dispute with the insurer. On 28/1/14 they send me an sms stating that the car is in paint deppartment and 30min after that called and said they are waiting for parts. 29/1/14 they said the sms was wrongly send. 30/1/14 sms was received that car is at panel beating. 31/1/14 sms received that car was in prep department. 3/2/14 Des said that they are waiting for parts. 4/2/14 sms received that car is at assembly. My car rental expired on 4/2/14 and the job was still not done and panelbeater blame insurance and vice versa. I only have 1 car. the panelbeater must pay for car rental till I get my car from them as they did nothing to the car for 2 weeks, about having parts and not having parts and delayed the process.

Company: Acton Panelbeaters
Country: South Africa
City: Kempton Park

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