Sanral
I want to Pay but cannot :(

Hi Sanral

I received an SMS stating that I owe R1814 on the 30th of December. I decided after returning from Holiday that I should rectify and Pay what I owe. I have not received any invoices or statements to date and went to Customer Care center on 14th Avenue. When I try to query the amount to pay by asking for a detailed statement, I was denied as they cannot print one for me at the Care center. Logged Case no REF: 241727. I seem to owe R901 after discounts but cannot pay this either as they do not accept credit cards for VPC outstanding amounts (Some long story about begin 2 different departments). Logged Case REF: 241775. Thirdly I saw that a vehicle which I sold last year in Feb, was still on my name according to SANRAL and was being charged for these transactions. How can this be?? Logged Case REF: 241713.

I would like to settle my account and buy an E-TAG but cannot do either due to the issues above. When I asked the Service consultant what do I do now as I still have to use the free way I was told to rather stay of the free way as this would not count towards the current open Cases with the VPC.

Seriously guys, get your act together

Christo

Company: Sanral
Country: South Africa
City: 14th Avenue

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