24Fix
Windscreen Replacement

On Mon, Aug 19, 2013 at 2:37 PM, Ashraf Classen wrote:

I have been trying to get hold of MEAGAN on this number, 021 762-9431 to get some form of feedback on the status of my windscreen replacement on my Audi 2013. This after she informed me on Tuesday morning (09:00) that it would take 3-4 working days to get the windscreen to their shop. I have been calling her several times on Friday, 16/08, the 4th working day, and her response were she will get back to me and the latest response by a colleague of hers was she was not available, "just stepped out for a minute". This was on Friday, 16/08 @ 14h30 -. It's Monday afternoon, 19/08, 14:30, and I am still waiting on her to call me back.

Monday, 19/08, tried calling her again at 16:24 and at 16:45 and still no answer.
Tuesday, 20/08, finally spoke to her after filing a compliant and sending an email to [Email Removed] and she tells me that it will take 3-5 working days to get the windscreen. Told her was unacceptable. She said she will find out if it can get there sooner and call me right back, that was at 08:30am and it's now 15:13 and I'm still waiting on her call back.

Is this really SERVICE???

Company: 24Fix
Country: South Africa
City: Cape Town

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