Kärcher
Sad Karche

Called the Durban branch to ask about a spare part. It is just sad that there appears to be a general lack of interest.

Take long to answer the phone. Long to go through to the service department. Then no knowledge at all. Everything I ask I have to hold on while the person on the phone asks someone sitting right next to him. Why not just let the 'other person' talk on the phone. The general attitude is not rude but just appears to be a lack of interest - almost as if I was an inconvenience. Maybe I was...

Company: Kärcher
Country: South Africa
City: Durban

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