NetFlorist
Poor Call Centre Training and Communication

I called Netflorist last week to find out why I received an error every time I selected a certain item to deliver overseas. The lady was not clear & assumed it was due to them not having stock or the item couldn't be delivered overseas. On Tuesday I tried again & it showed restrictions on where the item can be delivered in the UK. I spoke to Christopher in the CC & he asked for the postal code to confirm if delivery was fine, he said it was & I should continue on the website to order. I couldn't change the country of delivery, called back & spoke to Fiona who completed the order over the phone (only after going through a 100 questions as to why I can't use the website to place my order). Yesterday Norman called to say I need to pay an additional R384.50. The value of the item is R460.35 with a normal delivery cost of R 63.43 which I already paid. There was no apology from Norman for the CC agents not informing me of this. I feel that I should be reimbursed the R384.50 as it is poor training in Netflorist Call Centre and the correct information should be conveyed so we can make the correct decision before purchasing.

Company: NetFlorist
Country: South Africa
City: National Call Centre

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