NetFlorist
Appalling Customer Service

Netflorst set through confirmation that the parcel would be delivered the day after I placed the order (the order was placed on 27 July 2013 and was supposed to be delivered on the 28th).

On the evening of the 28th, I was notified by the guesthouse that the parcel was not delivered.

The Saturday morning (29 July), I contacted the call centre 09:30, Harold informed me of the office hours. At 10:00 I tried again, no answered the call centre, I tried four times to contact them telephonically.
I did receive an answer to an email that I sent them on the Friday evening. I was informed that the courier company had received the wrong address and would therefore only deliver Monday.

I asked them to escalate the matter as the recipient was leaving the area on Monday - I never received an answer.

My issues with Netflorist are:
They did not contact me to informing me that the parcel would only be delivered 4 days later
They did not open their call centre on time
They did not answer of my calls via the call centre
The matter was not escalated due to the urgency of the matter
No apology or reponsibility was extended due to their negligence

Company: NetFlorist
Country: South Africa
City: National

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