Discovery Health
DOUBLE DEBIT ORDER!!!

At the beggining of March, our medical aid debit order details changed. All necessary and relevant documents were completed, submitted to Discovery and confirmed by Discovery that on 1 April 2013, the new bank account would be debited. On 19 March I again called to confirm all was in order. Discovery confirmed that it was. However, on 1 April we were debited twice i.e. the monthly debit order came off both bank accounts!!! I immediately contacted Discovery. After being put through to 7 different people, was finally assisted and told that yes, the error was totally Discovery's and I would be reimbursed at midnight - that was last Tuesday!! Nothing happened. Called again Wed, Thurs, Friday - was promised that my calls would be returned by management and my money deposited. Monday, 8 April - STILL NO MONEY IN MY BANK ACCOUNT. I called Discovery again and asked the last MANAGER I spoke to call me. STILL NO RESPONSE from anybody. I find this service totally unacceptable - we are not talking a few rand, but quite a few thousand rand. Who do I contact at Discovery to finally help me or give me answers??? They are quick to take your money but not quick to rectify.

Company: Discovery Health
Country: South Africa
City: Cape Town

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