Protea Hotels
Fire and Ice has a heart

Health & Medicine

I booked into the Fire and Ice in Cape Town from 10 - 14 March. I had a family emergency had had to check out on the 12 March. I explained that I had a family emergency. There was no problem checking out and then Jamie explained they would not be charging me for the next two nights and said she hoped everything would be OK. Thank you Protea and Jamie for having a heart and understanding.


Company: Protea Hotels
Country: South Africa
City: Fire and Ice, Cape Town
  <     >  

RELATED COMPLAINTS

Protea Hotels
Another Wow Wow Wow!!!

Protea Hotels
Service at it's Best

Protea Hotels
Protea Hotel Dorpshuis spoils family weekend

Protea Hotels
Procard and Protea Hotel misleading customers

Protea Hotels
Y Protea Hotels Prokard

Protea Hotels
Smoking and old hotel room

Protea Hotels
Prokard paper vouchers without expirey date

Protea Hotels
Protea Hotel has great staff

Protea Hotels
Problem sorted out and DEFINATELY going teh extra

Protea Hotels
Vouchers cannot be used