Discovery Vitality & Vitality Mall
Incompetance and ineffeciency

I joined Vitatlity and Virgin Active January 2012. While there has been changes in my membership with Vitatlity while my VA membership has remained the same and continued throughout. The admin fee to initiate the VA benefits was about R860 and if there was a break in my Vitality membership and I did not renew it within the 30day cooling period I would be liable to pay another R860 to initiate my benefits once again.
While I understand and agree with this, my question is where is my money going? My details are the same, what work warrants this amount, why isnt it - say R250? I have asked numerous CSA's and escalations managers where one has even gone on record as saying that the fee goes to Virgin Active. I have asked for the recorded transcript, sent numerous email and called since November 2012 trying to find the answer or a reasonalble answer but to no avail. I have 8 or so ref numbers but still no responses.
While I want the benefits of Vitality I dont feel its fair to pay the same fee as if i were a new customer and they didnt have my details. My query was simple but because of the way it was handled and being to0, this is now a much more serious issue!

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Cape Town

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