Discovery Vitality & Vitality Mall
Poor service at Discovery Vitality

On the 16/11/2013 I received an email from Discovery that "From 1 January 2013 only members of medical schemes administered by Discovery Health will have access to Vitality, therefore Vitality will unfortunately no longer be available to Bankmed members. To stay with Vitality and continue to enjoy your Vitality benefits in 2013, you will need to be a Discovery Health member/ Discovery Life policyholder"
I therefore decided to take a policy with Discovery starting on 01/02/2013.I continued with my benefits i.e. picknpay cashback, discount on gym membership. In June 2013 my benefits were cancelled without any notice and as a result I paid a full premium of R625 instead of R202 (for July gym fee). I enquired & their response is "according to our records your Vitality was cancelled end of October 2012 and re-activated 1/02/2013, therefore there is a break in membership". The contract with Bankmed ended in December, not Oct. According to the Agent the reason my benefits have been active is a system error. My dispute is, how was I supposed to know that I need to reactivate these benefits when they reflected ACTIVE on their website until June? Why wasn't I notified of the cancellation?

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: South Africa

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