Discovery Vitality & Vitality Mall
Simple problem still not resolved after a month!

On the first of January 2014 I was billed the full membership amount by Virgin Active, even though I am a Vitality member. I took this up with both Virgin Active as well as Vitality and almost a month later this still has not been resolved. Every time I call the Vitality call center I get told that the incorrect billing was due to my benefits not being transferred due to a glitch in your system and that it should be resolved within 2-5 days. Virgin Active insists that I pay the activation fee and Discovery Vitality tells me I don't have to, but each company keeps referring me to the other. This is absolute nonsense!

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Gauteng

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