Cafe Sofia
Bad customer service

What a dreadful experience. We sat at the table, with a friendly waiter who took our drink's order. Well, we waited a bit for this which is acceptable. Then we went through the menu and decided and ordered our meal. The place was busy with just one or two empty tables. After Min we started to get a bit restless, and I notice that the kitchen is ''busy'' but no food was actually coming to the tables, after 45min there still was no food. We overheard at the table behind us that they waited an HOUR for their food. Nobody could direct me to the manager after I asked TWO waiters, they spat out some nonsense about the kitchen being busy!! After i eventually got hold of the manager, he went to the kitchen and HE then stood there for another 10min & still no food! we asked for the bill & they STILL wanted to salvage the situation unsuccessfully. We were at the point of just walking out, we eventually paid and left. and we were only two adults, with one child at the table.

Company: Cafe Sofia
Country: South Africa
City: Eden on the Bay, Blouber

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