TopMed Medical Scheme
BIILED BEFORE I'M A MEMBER

ON THE 19 /12/2013 I RECEIVED AN ACCEPTANCE LETTER FROM TOPMED . ON THE 13/01/2014 THE LETTER OF ACCEPTANCE WAS SENT TO TOPMED . ON THE 18/01/2014 TOPMEDS FINANCE DEPT DECIDES TO SEND A STATEMENT CHARGING FOR DECEMBER . NOW WHY THE WAS THERE A STATEMENT FOR DECEMBER WHEN THE ACCEPTANCE LETTER WAS ON SENT ON THE 19/12 AND IT WAS ONLY ACCEPTED ON THE 13/01/14 . I SENT TOPMED AN EMAIL, I RECEIVED A RESPONSE FROM SHAUN GAINES ADVISING ME THAT THIS WILL BE SORTED REF 175226 . UP UNTIL TODAY I HAVE NOT HEARD FROM TOPMED, SO I DECIDED TO PHONE AT 10:13 WHERE I WAS TOLD BY THE AGENT THAT THEY DEBITED ME BUT IT WAS RETURNED, I NEVER GAVE BANKING DETAILS, WHAT IS HAPPENING THERE? SHE THEN SAID I MUST MAKE PAYMENT BY TOMORROW OTHERWISE THE MEDICAL AID WILL BE SUSPENDED . WHAT BULL IS THAT!!! TOPMED JUST DOES WHAT EVER, DOES NOT BOTHER TO GET BACK TO ME AND NOW I MUST PAY TOMORROW TO AVOID SUSPENSION!!! IF I DIDN'T PHONE THEN OBVIOUSLY SOMEONE WOULD PHONE FOR PAYMENT .THIS NEEDS TO BE SORTED AND I WILL PAY FROM THE 01/03/2014 FOR MEMBERSHIP TO COMMENCE FROM THE 03/01/2014 .

Company: TopMed Medical Scheme
Country: South Africa
City: FINANCE

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