Glynwood hospital
No Feedback on customer complaint

I emailed a complaint to Glynwood Hospital on the 16th january with details of my complaint. The Manager of admissions phoned me on the 17th January and did apologise and said the rest of the team will phone about my concerns. Then I received an email on the 21st January from K van Wyk, Customer Services and she only acknowledge my complaint on this day and she said they will only give me feedback after 10 working days! Now how is it possible that a lady in admissions phone me, apologise on the 17th January but the lady from customer service only send me a standard ackowledgment letter on the 21st?? it is now 16 working days (3 weeks) later and did not hear anything or any written feedback. So I'm just concerned that to email / log a complain doesnt actually help at all.

Company: Glynwood hospital
Country: South Africa
City: Benoni

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