Standard Bank
COMPLAINTS BEING IGNORED AS I LOAD TOO MANY

Complaint was raised with Thabo Masilo (email available on request) regarding unacceptable comments to me by the call centre agent ("I don't want to support you as a customer any more") on Friday 31 Jan. Email was also sent to CRC (also available on request) at the same time. I have not had feedback from Thabo on the matter, nor has my complaint email been attended to by CRC (even though automatic response was received). When I called CRC I was told to send another email, but cannot get a reference number for my complaint about my emails being ignored/not attended to by CRC.It is very poor service recovery from Standard Bank when they have been given proof of an email sent to them about a complaint yet only get told that within 24-48 working hours after complaining about the complaint not being actioned will a reference number be given - What this means is that even though Standard Bank has not actioned my complaint of Friday 31 January I would need to wait until 05/06 February 2014 to receive a reference number and then after that only the complaint is assigned or attended to, hence only attending to the complaint one week after it has been sent through.

Company: Standard Bank
Country: South Africa
City: Claims Call centre and CRC

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