Discovery Vitality & Vitality Mall
Rude & So Unhelpful

I sent notice in Nov '13 to activate Vitality in Jan'14. I tried online & could not. I returned to work on the 6th & called all of last week & was told it would take 2-3 days to be activated-although it should have been the 1st. Today a rude Angelina calls insisting that there is nothing wrong; I should be able to access it. While we spoke I logged on to prove I do not have access to any Vitality benefits & getting an 'access denied' error &did some print screens. I explained that I am not able to speak because I'm working &requested her call me back & she got rude saying she wont 'cause there's nothing wrong. I said that if I cant access anything Vitality-related on my profile then it is a problem, especially if I am paying for it. I tried ending the call &she went on and on even though I said I CANT SPEAK NOW, please call back at 10. She then said she has other people to phone &can only speak to me now so if I can't speak then tough.
Really? Is that the kind of 'service'& 'assistance' Discovery offers now? It stinks. I still cant access the benefit. Tanusha at the call centre confirmed it has not been synced.
And thank you. I am not paying a full fee for half months service

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Technical

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