Bonitas
Terrible turnaround on responses

I sent emails to customer service with questions regarding cancelling the debit order and setting up a stop order, because I moved banks. The next debit order came and went off the old account without them responding to the original email sent well before the debit order date.

They take over a week after that just to send me an email saying the debit order was successful and payment was allocated, but they don't answer any of the questions about how to stop that debit order and start paying from the new account, like they're not even reading my email.

Now the next debit order is already around the corner and still nothing.

Bums me out, because if you don't pay you get cut off immediately, fair enough. But there seems to be no impetus or accountability on their part to respond promptly when you need something.

I can understand having limited capacity, and I guess waiting a month for an answer is still better than before the telegraph was invented and letters were carried by foot, but it just seems to be more of the same bad business: take as much money as you can from customers, but spend as little of it as possible on improving the customer's experience.

Very unimpressive.

Company: Bonitas
Country: South Africa
City: Customer Service

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