The Alexander
Bad End to our Anniversary

My wife & I stayed at the The Alexander on 7 July on our trip to
EL from Cape Town. I wanted to spoil her as it was our 1st
anniversary 5days before so booked her into a 5 STAR,
Place is nice & we were welcomed in by the caretaker who was very
helpful at 5PM after which we left as it was the oyster fest &
we wanted to drive around and see things!
On Arriving back at The Alexander we noticed under floor heating was
still not working as we switched it on before we went out and phoned
Wayne the owner who said give it a bit longer to warm up at about 9 we
decided to bath only to find no hot water! so I phoned Wayne the owner
again who said he will come look. He told me hot water was on timers
and heated floor not working, but his attitude was despicable, he was
condescending, and very rude, he said we can bath in another room
or wait till 2am as there will be hot water then! as he walked out the
room mumbling rude words, I turned around to find my
wife in tears, It was10pm we were so offended by the
Wayne that we decided to leave & drive the 6 hours home to EL! So we
ph him and informed him of our decision which we got
the reply "OK" WOW THAT IS HOSPITALITY AT ITS BEST!

Company: The Alexander
Country: South Africa
City: Knysna WC

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