Discovery Vitality & Vitality Mall
Unfair business practices

My wife went with the kids to the gym yesterday, only to be told Vitality cancelled her contract because she did not meet the minimum quantity of gym visits. She was short by 1 day.

However they did not bother to ask;
The gym card swipe on more than one occasion was not working (so her attendance was not recorded)
She was overseas for 5 weeks, so could not attend the gym
One would expect some kind of leeway for missing 1 gym visit

But they told her sorry, your contract has been cancelled and she needs to sign up and buy a new one.

This is not how a customer centric organisation behaves? Especially considering she has been there the minimum about of times, just that the card swipe machine is sometimes not working.

I want her contract re-instated.

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Century City Virgin Active

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