Coastlands Hotel
Classic case of appalling after service by hotel

It saddens me to write this complaint, however I'm with the hotels' after service. My stay at the hotel was pleasant to say the least: from the hotel staff member who assisted with my luggage in the car, the reception staff, room service and the food we had. Never in past, have I experienced close to perfect hotel service. However with that said, I'm from East London and was a guest from the 15th - 17th of June. Days later I realised I left a shoe and a cell phone charger in my room. I called the hotel and spoke to a Colleen who's a switchboard operator. Colleen wasn't much of help and after two weeks trying to make arrangements in getting my belongs, i stopped communication with her and started communication with a Barbra, the reception supervisor. Unfortunately Barbra was of no assistance, as she would promise to follow up but a week went past without hearing from her. I then requested to speak to the GM, Andre. To my surprise, Andre too was just us unhelpful. It's been well over a month but I still haven't received direction regarding when I'll get my belongs. I've sent an email to the hotel management but nothing. I've exhausted all possible avenues, so Peter please help

Company: Coastlands Hotel
Country: South Africa
City: Durban Umhlanga

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