Discovery Health
Most disgruntled

On 27 May I submitted income verification documents for my Key Care plan to be downgraded as I have been unemployed since 31 May. Although my email was sent to the incorrect email address in error, i.e. I responded to an email received from your consultant, Emma Jane Nokhalipha, I am utterly dismayed that no-one at Discovery had the initiative to contact me and inform me accordingly or forward my email to the correct email address, this despite receiving an email response after submitting the necessary documentation that a consultant would contact me within 3 days. Can Discovery staff not think out the box? I am now in a situation where I once again have to pay the higher premium, despite having been unemployed for 2 months now, which I am most disgruntled about. I now request that this matter be given urgent attention. My reference no. is 2866630869. Membership no. 224851550.

Company: Discovery Health
Country: South Africa
City: Johannesburg

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