Discovery Health
NO RESPONSE/COMMUNICATIONS

GOOD DAY MY NAME IS CHERYLL CHITHIYA MY MEDICAL NUMBER IS 424362951 I HAVE A HUGE COMPLAINT AGAINST DISCOVERY YOUR SERVICE WITH YOUR CALL CENTRE IS TERRIBLE THERE IS NO COMMUNICATION WITH THE CUSTOMERS.MY COMPLAINT GOES BACK TO WHEN I OPENED THIS ACCOUNT THEY ENTERED THE RONG ACCOUNT NUMBER THEN ON THE 05 OF JUNE I WAS GIVEN A AUTH NUMBER I HAD USED THAT NUMBER BUT THE MEDICATION THAT THAT DOCTOR HAS PRESCRIBED FOR ME WAS RONG SO I FONED THE CALL CENTRE TO ASK THEM IF I COULD USE THE SAME AUTH NUMBER AND THE LADY I SPOKE TO SAID IT WAS FINE AND YOUR SAY THAT YOUR CALLS ARE TAPED SO GO BACK AND CHECK NOW I HAVE BEEN TO C ANOTHER DOC WITH THE SAME AUTH NUMBER AND ITS BECOME A PROBLEM WITH PAYMENT AND I AM FURIOUS AND I AM PREPARED TO TAKE IT RIGHT TO THE TOP CAUSE I AM TIRED OF PPL NOT DOING THERE JOBS I WANT AN ANSWER CAUSE I AM NOT PREPARED TO PAY PPL WHEN I HAVE A MEDICAL AID.AND YOUR ARE SUPPOSED TO CALL THE CUSTOMER BACK IF THERE IS A PROBLEM NOT JUST LEAVE IT

Company: Discovery Health
Country: South Africa
City: RICHARDS BAY

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