Imperial med
Get better service elsewhere

Chronic medicine that USED to be covered is now no longer covered without ANY notification! When my wife enquired about this she was told that she needed to fax a letter from the doctor to proof the meds is necessary which she did. 7 days later and still NOT RESPONSE. Again my wife follows up and this time is told that the machine takes 7 days to receive a fax!!! Which she dismissed as hogwash... Subsequently she was told sorry they didn't receive it please re-fax and wait another 7 days!!! Obviously the person on the other end as usual refused to identify herself.
Moral of the story is: FIND YOUR OWN MEDICAL SCHEME WHILE YOU STILL CAN. BECAUSE THESE JERKS ARE PROTECTED BY THE IMPERIAL GROUP YOU CAN DO NOTHING ABOUT THEIR PERSISTANT PATHETIC SERVICE.

Company: Imperial med
Country: South Africa
City: Germiston

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