Samsung South Africa
S4 issues/Samsung Care Centre

My issue is almost identical to the many complaints already logged against the Samsung Care Centre in Weltevreden Park (Roodepoort). My phone was booked in on Sunday 10/11/2013 and i was told that the motherboard was faulty and that it would take two hours to fix my phone. I called in on Monday 11/11/2013 and was told that they did not have any parts in stock. I explained that I would not have left my phone their had I known that they did not have stock in a part as I cannot afford to be without a phone. I requested to speak to the manager who was not available and I assured he would call me back the next day. No call the next day. I called them later the afternoon and was told my phone would be ready today (13/11/2013). Today i called the centre and was told my phone would only be ready next week! Afterrequesting to speak to the manager and having to hold on for quite some time I ws told that no manager was available and they could not say when one would return my call.
Further to this, the consultant I spoke to was not at all helpful and was dismissive at times.
I am extremely unhappy with Samsung and now wish I had opted for an iPhone instead.

Company: Samsung South Africa
Country: South Africa
City: Care Centre, Constantia

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