Samsung South Africa
Lack of Feedback

My Samsung Galaxy Fame was booked in at Samsung Care Centre Constantia on the 03/01/14, as the main-board was faulty. On the day it was booked in I was promised I will get the phone the next day, as they have parts available. The consultant confirmed as she went to the back to check with a technician. Next day when I phoned, the Smart Care Centre, I was told the phone was being tested and I will be contacted later in the day.
A week later (09/01/14), no call, I personally went to the Care Centre to inquire. The Care Centre's Manager told me they don't have parts and will be getting the parts on Monday, 13/01/14. Upon completion the phone will be delivered to me on the Tuesday, 14/01/14. To date no call or no feedback on the status of my phone service.
All the interaction with any of the "care" centre staff was and/or empty promises.

It's a shame that poor service can put one of a brilliant product.

Company: Samsung South Africa
Country: South Africa
City: Service Center Constantia

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