ORMS photographic Warehouse
Accommodating and understanding staff

I would just like to thanks orms and their staff for being so incredibly accommodating.

I recently got married and decided after the wedding to do some A3 blow up prints. However, as I am from overseas I did not have much time to get the prints done, and was told it takes up to 5 days to print on a canvas. So I hurriedly sent off an email to Ellie, so they could get printing.

Long story short, the canvasses were collected this morning only to discover to my shock that I had accidentally sent in the wrong picture. I immediately phoned Ellie, exasperatedly explained to her my mistake, expressed my devastation and asked if there was anything she could do. Ellie calmed me down, told me not to worry and that she would call be back within half an hour after she spoke to her manager. After five minutes, she had called me back, told me they would redo the prints at a huge discounted rate, and they would make sure to fast track it enough that it would be ready for collection tomorrow.

I cannot express how grateful I am and would not hesitate to recommend them to anyone in needing printing of any sorts. Their customer service is impeccable, and I will most definitely use them again.

Company: ORMS photographic Warehouse
Country: South Africa
City: Roeland Street, Cape Town

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