Apple South Africa
Not impressed, ISTORE CANAL WALK

Visited the ISTORE on the 17 January 2013, to enqiure about the Ipod touch 5th 32g generation which has out of stock for last two months. I ask to speak to the manager Wayne and explained the following:
1. My name was placed on a waiting list on the 12 December 2012 for the product.
2. Prior to the 12 December a female assistance also took my detail, and said the default answer than within two weeks their stock arrives.
3. On December the 12 I was promised by the individual that placed my contact details on the lap top, that before Christmas I would have have the product, Just did not mention which Christmas of which year.
4. I asked Wayne the manager if I would be eligible for a slight discount as I am prepared to pay the for the 64g at a slight discount above R4000-00. He refused out right which is a shame as most of my products have been purchased at that store.
In my opinion customer service stand for nothing, as keeping a client on a line, is totally acceptable.
My responds to this, is to Wayne, is that he has no empathy to his clients or consideration to his clients well being as obviously this was a present for my son that past his exams with outstanding results!

Company: Apple South Africa
Country: South Africa
City: CANAL WALK

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