Stonetech
How to tarnish a great product

I bought some bathroom Vanities from StoneTech and the product I ordered as well as the installation work was very good.

The problem comes in with their non-existent Customer Service. Of the last 2 Vanities I ordered towards the end of 2013 one was made incorrect and the last one was not delivered after they committed to deliver. I requested they inform me what the latest date will be for placing orders and kept within their guidelines. They never contacted me to inform me of the delivery delay. When I contacted them I was simply told that one was incorrectly quoted and I'd have to pay in or forfeit installation and they'd refund me for the last Vanity.

Problem was where to find another vanity in December? It cost me quite a lot of extra money to purchase an alternative at 99 and I also had pay for their mistake.

Worst was the way I was handled. After a futile argument with Lourens I asked that his superior contact me which is apparently the owner. I was told that he does not want to speak to me because he is not in the mood for stories.

Out of principal I will never deal with this company again, regardless of quality. I will also not promote them or their product ever again.

Company: Stonetech
Country: South Africa
City: Midrand

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