Hewlett Packard
HP REFUSE TO RESPOND TO A COMPLAINT

I bought 3 x HP Officejet Pro 8500A (A910a) printers. On Monday, 7 October 2013, I suddenly started experiencing a problem with one of the 8500A printers (CN171CM581) I personally use. I kept on getting a message from the printer instructing me to clear a paper jam. There was no paper jam. Obviously, it was a false paper jam message. I took the printer to the local agents in Lichtenburg North West Province. They send the printer to HP to have a look. The other two printers were still working fine. I took another HP Officejet 8500A (CN171CM54Z) and started using it while my first HP printer was in for repairs. On Thursday morning, 17 October 2013, the second HP Officejet Pro 8500A (CN171CM54Z) printer I was now using, suddenly gave the exact same message and refused to work any further. It also became clear that something must have been broken.
I contacted HP via phone and send two emails explaining the problem, but they decided to totally ignore me. BE AWARE THAT PURCHASING AN HP PRODUCT WILL COST YOU MONEY AND NO SERVICE!!! Rather invest your money in another product - HP DON'T CARE FOR THEIR CUSTOMERS!!!

Company: Hewlett Packard
Country: South Africa
City: South Africa

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